22bit | Privacy Policy and How We Protect Your Data

1 What Data We Collect

We collect various types of information when you open an account and use our services on 22bit. The primary purpose is to provide you with a seamless and secure experience. In accordance with 22bit's Privacy Policy, we may collect the following information:

Type of Information	Example	Reason for Collection
Identity Information	Name, date of birth, NID number	KYC verification and age confirmation
Contact Information	Mobile number, email address	Account communication and security
Financial information	Payment number, transaction history	Deposit & Withdrawal Processing
Device Information	IP address, browser type, device ID	Security & Fraud Prevention
Gaming Activity	Game history, bet records, login times	Service Improvement & Responsible Gaming

In addition to the above, we may collect further information with your consent. However, refusing to provide certain data may limit access to specific services.

2 How Your Data Is Used

In accordance with 22bit's Privacy Policy, your data is used only for the purposes listed below. We never use your information for any unauthorized purpose:

For account creation, verification, and management
To process deposits, withdrawals, and financial transactions
To provide customer support and technical assistance
To prevent fraud, deception, and money laundering
To implement responsible gaming policies
To comply with legal and regulatory obligations
To send you promotional messages with your consent
To improve platform services and enhance user experience

For any profiling or automated decision-making, we always provide the option for human review. You may object to any automated decision at any time.

3 Data Sharing & Disclosure

22bit does not sell your personal data to any third party. However, information may be shared in the following limited circumstances:

Payment Provider: Necessary information is shared with payment partners such as Mobile Banking, Nagad, Rocket, or banks to complete transactions.
Legal authorities: We may be required to share information with government authorities under Bangladeshi law or by court order.
Technology Partners: Technology service providers may access limited data to operate the platform, but are bound by strict confidentiality agreements.
Fraud Prevention: In cases of serious fraud or criminal activity, relevant information may be disclosed to the appropriate authorities.

Your data is not shared with any party outside the cases listed above. Every instance of data sharing follows a minimum-necessary-information policy.

4 Data Retention & Period

How long 22bit retains your data depends on the type of information and applicable legal obligations. Under our Privacy Policy, the general retention rules are:

All data is retained for as long as your account remains active
Financial and KYC data is retained for a minimum of 5 years after account closure
Data relevant to legal disputes may be retained for a longer period
Gaming logs and transaction records are retained for legal compliance purposes
When marketing consent is withdrawn, that data is removed from processing immediately

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

5 Cookies and Tracking Technologies

22bit uses cookies and similar technologies on its website and app to enhance your experience. Our Privacy Policy provides full details on how these technologies are used:

Essential cookies: Essential for login sessions and security — these cannot be disabled.
Functional cookies: Remembers your preferences and settings, such as language or game choices.
Analytical Cookies: To understand how the site is being used; no personal identity is revealed.
Marketing Cookies: Used only with your consent and can be disabled at any time.

You can manage cookies through your browser settings. Note that disabling certain cookies may affect some features of the platform.

6 Your Rights and Controls

Under 22bit's Privacy Policy, you have the following rights over your personal data:

Right of access: You can request to know what information we hold about you.
Right to Rectification: You may request corrections to any inaccurate or incomplete information.
Right to Erasure: You may request deletion of your information in certain circumstances.
Right to Restrict Processing: You may request that we stop using your information for specific purposes.
Right to Portability: You can request a copy of your data in a structured, machine-readable format.
Right to object: You may object to certain types of data processing.

To exercise these rights, contact our support team. We generally respond within 30 days. Please note that some data may not be erasable due to legal obligations.

7 Protecting Children's Privacy

The 22bit platform is strictly prohibited for users under 18. Protecting the data of minors is a key part of our Privacy Policy:

We do not knowingly collect data from any minor
If an underage user is identified, their account and data will be deleted immediately
If a parent or guardian has any concerns, please contact our support team immediately
Age verification is a core part of our standard KYC process

If you believe a minor has accidentally registered on 22bit, please contact our support team immediately. We will take prompt action.

8 Security Measures

22bit uses industry-leading security measures to protect your data. Keeping your information safe is at the heart of our Privacy Policy:

All data transfers are secured with 256-bit SSL/TLS encryption
Payment information is stored in compliance with PCI-DSS standards
Two-factor authentication (2FA) is available to secure your account
Automated alerts are sent for suspicious logins or activity
Regular third-party security audits and penetration testing are conducted
Staff access to data is restricted based on role and necessity
Regular data backups are performed and a disaster recovery plan is in place

While we take every precaution to protect your data, no transmission over the internet can be guaranteed to be completely risk-free. You also share partial responsibility for keeping your password and account information secure.

9 Privacy Policy Changes

22bit reserves the right to update this Privacy Policy as needed. For any significant changes:

A public notice will be posted on the website
Registered users will be notified via email or SMS
The date and summary of changes will be clearly stated
Continued use of the platform after changes have been made will be considered acceptance of the updated policy
If you do not agree to the updated policy, you may request to close your account

The date of the latest update will always be shown at the top of this page. We recommend reviewing this policy regularly.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our data protection team:

Email: [email protected]
Support: 22bit platform live chat is available 24/7
We typically respond to your request within 3 business days

Your privacy is our highest priority. We are committed to keeping your data safe at 22bit. Our support team is always here to help with any concerns.

22bit's Privacy Policy — Your information is safe with us

How 22bit Protects Your Privacy

Encrypted data storage

Sale of Data is Prohibited

User Controls

Regular Security Audits

Cookie transparency

Marketing Opt-Out

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